Property Management
Leasing
Risk Management
Maintenance  
Marketing Resources
Bookkeeping
Return to Property Management Overview 

Our in-house development and construction experience allows oversight of all maintenance activities. We fully recognize that each dollar spent on maintenance reduces immediate owner income. The following capabilities are employed in this regard.

We talk the tenant through many maintenance issues on the phone, such as trying the reset button on the garbage disposal, before issuing a work order for a repair.

All repairs are evaluated to see if it is a tenant caused problem or a problem caused by long-term normal wear and tear. The cost of tenant caused maintenance issues is charged back to the tenant. Examples: a. Is the sewer stopped up because roots have grown into the sewer line or was some object inappropriately flushed down the toilet? b. Did the disposal rust out over time or did an object fall into it and cause the damage. Etc.

Competitive pricing and quality of service are the key factors in being chosen as an outside vendor. Community based vendors appreciate the ongoing business that can come from hundreds of managed homes and understand that every job is an opportunity to prove they want continued business. Our company receives no mark-up compensation and maintains an arms length business relationship with all community vendors. Owners receive the original invoices from vendor services. We recommend bidding out all expensive jobs and will help you do that. Sometimes owners have their own trusted vendors that they want to use for repairs. We welcome that.

We check to see that community vendors are licensed, bonded and insured. There is great risk for an owner to use non-licensed and uninsured vendors. It isn't just the quality of workmanship that is of concern, it's the liability for personal injury that may result from using an uninsured trades person.